You may exchange most new, unopened items within 14 days of delivery for a different product of equal or lesser value. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do NOT accept returns or exchanges on E-liquid whether it has been opened or not unless there was an error that occurred on our end.
You should expect to receive your item within four weeks of us giving your package to the return shipper, however, in most cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our request (5 to 10 business days).
If you need to return an item, simply send an email to firstname.lastname@example.org and let us know the reason you would like to exchange the item.